Description
EUC - Desktop Support Engineer - PC Support
Our client, a leading global supplier for IT services, requires a PC Support Engineer to be based in their client's office in Halewood. You can work remotely until covid abates.
This is a 5-month temporary contract, to start on 21st June 2021.
The right candidate must possess a valid UK driving license as there will be requests to support nearby Satellite sites and able to work in Early and Late shifts based on a rota and at times would require support on Bank Holidays.
The PC support team in Plant Floor are the front-line team dealing with End User Incidents and owning all Plant Floor IT related issues on behalf of our clients.
Working within a large multi-disciple, multi-site team, the Plant Floor team will be focused on Incident resolution, problem management and process improvement.
Key Responsibilities
- Manage, respond to and resolve all End User and Plant Floor based incidents and problems
- Installation, configuration and management of End User Devices and Applications
- Responding to and containing IT Security threats and major incidents related to End User Devices and Applications
- Liaising with 3rd party Vendors like HP or Dell to resolve the issues
- Maintaining agreed SLA levels and assuring Quality of delivery at all times
- Able to work in Early and Late shifts based on a rota
Key Requirements
- 4+ years relevant experience
- In Depth and proven experience of Client Operating systems like XP, Vista, Windows 7 and Windows 8/10 to MCP certification level
- Excellent Working Knowledge of IT devices, scanners and printers - Honeywell, Intermec, Dec, Fujitsu, Zebra etc
- Excellent Client Level Networking/TCP Troubleshooting (DHCP, DNS, 802.11x), VPN
- HP Network printers and managed print Servers, HP JetAdmin
- Confidence in dismantling printers and PCs to diagnose and resolve common faults
- Experience of maintaining and repairing thermal and impact printers is a key requirement and specific knowledge of any or all of the following: Intermec PX6i, Zebra 110 series, Microplex Solid T4, Printek FormsPro 4500, Printronix P8000, would be a distinct advantage.
- ITIL Foundation certified, Ideally ITIL Incident/Problem Practitioner
- Ability to understand the Business from end user perspective
- Proactively takes responsibility, owns any issues arising and follows through to resolve them (get the required result)
- Ensure that problems are logged, investigated, resolved and closed within agreed timescales
- Complete data analysis to identify focus points for problem resolution based on customer impacts and documenting RCA's
- Ability to co-ordinate incident resolution activity within and across IT teams, to ensure actions are completed within timescales
- Works collaboratively with a range of people to support the wider business agenda
- Possess a valid UK driving license as there will be requests to support nearby Satellite sites
- Strong Communication, documentation Skills and client facing skills
- Must be holding valid driving license and able to commute between client sites