Description
Level 3 Network Support - 6 month contract - Slough/Remote
The position of a RSDM is responsible for the ongoing network operations management.
CCIE Qualification is mandatory
The ideal candidate will have deep experience of networking technologies, such as routing, switching, wireless networking; managing heterogeneous environment & generate metrics related to Network performance, capacity, availability, failure rates, and will also have a strong background in network performance management, service delivery and strategic operations planning with a strong technical orientation & creative in problem solving.
Key responsibilities include:
- This is a hands-on technical role:
- Provide tier-3 (expert level) operational support to resolve critical business issues that require deep network troubleshooting techniques and performance analysis
- Independently own the Network Infrastructure support solving complex issues and suggest design modifications as appropriate.
- Ensure SLAs are met
- Responsible for performance analysis, proactive troubleshooting and capacity planning for the Network platforms.
- Perform monitoring and maintenance of overall environment working with experienced team members.
- Perform change controls. Update process documentation and team portals
- Participate in troubleshooting, capacity planning and analysis, performance analysis & Root Cause Analysis.
- Communicate with peers and managers regarding system issues & participate in 24x7 on-call.
- Automate operational tasks to make processes simpler and more robust.
- Ability to handle multiple complex tasks in a dynamic environment, with tight deadlines concurrently.