Description
Onsite Support Engineer/IT Support Analyst
A fantastic opportunity for a Onsite Support Engineer/IT Support Analyst to join our Kings Lynn based client on a contract basis.
-Support of all IT related equipment that falls under the managed service contract, this will include management of problems to resolution for ICT end user devices and peripherals including both software & hardware as defined by the service level agreement
-Incident Management inc. meeting SLAs and contractual obligations by knowing and understanding the IT service delivery targets for the contract.
-You will be responsible for the technical progression and resolution of incidents that are allocated to you and you must also ensure that all systems used to carry out work activities are updated on a Real Time basis including the completion of detailed and accurate call notes
-Maintaining effective technical documentation & governance ensuring that it remains current and accurate at all times.
-Maintenance and Support of Desktop & Mobile Devices inc. Laptops, Chromebooks and Tablets.
-Support & Maintenance of Apple Products inc. iPads, MacBooks, iMACs.
-Microsoft Products including Windows 10, Office Applications.
-Basic knowledge of Cloud Platforms in particular - O365 & Google Workspace.
Onsite Support Engineer/IT Support Analyst
In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.
DGH Recruitment Limited acts as both an Employment Agency and Employment Business