Description
SERVICE DESK//IT SUPPORT//2nd LINE//LEICESTERSHIRE//INITIAL 3 months//£12/hour PAYE OR £16.51/hour Umbrella
REED Technology are working with a client in the Leicestershire area who require 2nd line support assistance on their Service Desk. The role will require the successful individual to ensure that calls and e-mails to the ICT Service Desk are recorded correctly and monitored for progress, escalating any potential problems of a series or sensitive nature to the appropriate manager.
Responsibilities will be;
- To provide a service desk call logging and first/second line problem resolution service and to provide a local service to customers purchasing, installing, supporting, and developing the use of ICT facilities throughout the organisation.
- To assist with the provision to customers of technical support, maintenance, and information across a range of ICT services.
- To assist with the delivery of services to agreed SLAs.
- To work in small technical teams across ICT to deliver new services and service improvements.
- To assist with the management of an ICT service or range of ICT services.
- To assist with providing technical advice and information.
- To provide a channel for users to request and receive standard and non standard services.
Qualifications
- NVQ level 2 (or equivalent) or achieved proficiency in SFIA skills at level 1
- Professional qualification (eg, ITSMF, CompTIA A+, MCP, CompTIA N+)
- ITIL
If you have the skills and experience to carry out this role, please apply using the link provided.