Description
Salesforce Application Support Director/Salesforce App Support Lead
Rate-£600/day inside IR35, Work from home, Duration-6 months with possible extensions
Salesforce Application Support Director/Salesforce Application Support Lead with excellent understanding of Salesforce application Support and best-of-breed SF configuration and development methods. The candidate would be leading the service desk for Salesforce performance and automation and provide direct correlation to business requirements.
Responsibilities
- Lead the Service Desk for Salesforce globally.
- Collaborate with business and technical teams to develop well documented code that is directly correlated to requirements from the business.
- Conduct internal unit testing and participate in system and integration testing prior to deployment of code.
- Create the load templates, work with support teams.
- Review all configuration changes and manage production releases to ensure the highest quality of code deployment and security.
- Serve as an escalation for the level 3 support teams when extensive troubleshooting of the application is required.
- Ensure that application documentation is maintained and made available to support staff as a part of every release.
- Should have 8 or more years of working experience in enterprise application development.
- 2-3 years of hands-on experience with Salesforce Support and/or functional configuration
- Knowledge of transactional business processing in CRM, ERP
- Experience on SAAS platforms - Oracle, Workday, Informatica, Dell Boomi and SAP is good to have.
- Salesforce Certified Professional, desired, but not required.