Description
Senior Technical Support Engineer
11 month contract at 340 per day
- Customer Advocate providing support to administrators and developers of our platform. Supporting and contributing to the growth of best practices for delivery of support services.
- Understanding our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations.
- Own and resolve all issues with a high standard of professionalism
- Manage customers expectations and experience in a way that results in high customer satisfaction
- Opportunity to become Subject Matter Expert in assigned areas of product functionality and utilise that expertise effectively to help customers.
- Share and deliver knowledge sessions with peers globally.
- Suggest and implement improvements to internal processes and tools
- Work on technical and non-technical projects.
- Proactively seeks feedback and acknowledges the ideas and inputs of others.
- Opportunity to create scripts to automate repetitive tasks or scripts to enable faster troubleshooting.
GCS Computer Recruitment Services is acting as an Employment Business in relation to this vacancy.