IT Helpdesk Support Analyst

Job type:
on-site
Start date:
ASAP
Duration:
8 weeks
From:
Reed Technology
Location:
County Durham
Published at:
07/22/2021
Country:
flag_no United Kingdom
Project ID:
2167579

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IT Helpdesk Engineer

Middlesbrough

Rate £15.42 per hour via Umbrella

2 Month Contract

INSIDE IR35
An IT Helpdesk Engineer is required on a 2 month contract to start ASAP for a large public sector organisation based in Middlesbrough.
The Skills
As expected with a role of this nature candidates will be responsible for handling incidents and requests for service as part of the service desk function.

Main responsibilities of the role include:
Receipt and recording of all calls to the Service Desk/Monitoring and update of calls and contacting users to inform them of call status/First line problem solution, advice and guidance/Maintenance of knowledge database of well-known faults/First line monitoring of system performance and escalation of issues to appropriate engineers/Maintenance of the Service Desk inventory of ISD assets, users and maintenance/support services/Co-ordinate and respond to enquiries from users/Log, classify and allocate calls to internal & external resources.
In addition to the above, candidates must have excellent communication skills. Candidates with experience working within an ITIL environment would be highly desirable.
The Next Steps
If you are interested in this position then please submit your up to date CV ASAP to avoid disappointment.