Description
We need a talented Helpdesk Support Analyst for this Plymouth based organisation. This helpdesk support job is for an initial 3 month contract.
You will be taking 1st Line Helpdesk support calls from users and logging the incidents in their helpdesk application. You are responsible for resolving a large proportion of the helpdesk calls logged and where appropriate passing the calls on to the relevant technical support teams.
The right person for this Helpdesk Support job is likely to have a good mix of:
- Strong understanding of ITIL
- Good Customer Service skills
- Excellent telephone manner
- Microsoft Office applications
- Microsoft Windows Desktop Operating systems and applications.
- Good team player
- Experience of working on a Helpdesk
They are looking to interview candidates now with a view to an immediate start.
To discuss this role in detail please send your CV to Richard Morgan at Remit Resources ASAP.