Description
For our client we are looking for an IT Operation Manager (m/f/d) in PERM for our technology clientStart: As soon as possible - preferred August / September
Location: Poland (Koszalin) or Romania (Cluj)
Volume : Fulltime
Project language: English
Background: For ongoing project support the client is looking for a permanent IT Operation manager to support the existing team on their 24/7 global support.
Goal is to deliver an SLA compliant and cost efficient service by sustaining and continuously enhancing the specific service agreement. The IT Operation manager is responsible to assure proper quality and optimization.
Tasks:
- End-to-End Service Support and Operation responsibility ensuring service delivery within the agreed SLA.
- Manage operationally different external, internal service providers and all involved parties towards SLA compliant delivery on a daily base.
- Monitor the overall operation handling and service supply cross-domain and perform day to day Multi-provider Management.
- Perform Incident / Major Incident Control, including Escalation /Coordination /Communication with Management related to Major Incidents.
- Monitor and Enforce correct process cross-domain and cross-provider
- 24/7 Operations Center dealing with major incidents
Skills:
- Strong working knowledge of enterprise route/switch/WLAN technologies
- Strong working knowledge of DNS, DHCP and Radius
- Experience with reporting /dashboards
- min 4-5 years hands-on technical experience in IT operation support function based on ITIL best practice processes
- Deep understanding of service performance for service set-up and architecture
- Background and experience in one or more technology areas IT/ Application/ Infrastructure/Network/SAP/Cloud Operations
- Customer oriented personality
- Ability to drive investigation across multiple teams in complex architecture / organization
- English (business fluent) , German (nice -to-have)
Michael Bailey International is acting as an Employment Agency in relation to this vacancy.