Description
My client, a global tech organisation are looking for highly- experienced and motivated Customer Success Manager to help customers realize the value of Surface in their business. If you are a proven talent with experience in customer success, device/Modern Workplace evangelism and technical skills, this role is a great opportunity to help us take our Surface portfolio of products to new heights in a market with millions of passionate customers and billions of dollars in business.
As a Surface Customer Success Manager you will;
Be the Surface Evangelist and Technical Product Expert to drive Enterprise customer adoption and deployment, working closely with our Modern Work team and Customer Success Unit:
Drive new customer adoption & deployment of Surface devices & support revenue growth across the entire Surface device and accessories portfolio
Demonstrate excellence in customer engagement, engage across teams & stakeholder management
Compete aggressively to win new business and drive Surface market penetration while growing customer mindshare
Evangelise Surface & remove technical blockers to customers (BDMs and TDMs) to drive success of new and updated Surface device portfolio
Be the interface to the customer and orchestrate a v-team of resources to solve customer problems:
Extend relationships beyond IT to business decision makers, helping customers drive adoption of Surface, Modern desktop management, envision & achieve digital
transformation
Solve customer business challenges by presenting value of Surface
Helping to identify and diagnose technical and competitive blockers and respective solutions for sales opportunities and usage decision blockers and engaging the right resources to overcome these blockers
You will lead technical presentations, demonstrations, workshops, proof of concepts, and pilots to explain, demonstrate, and prove to our largest customers the capabilities of products and services, and how we can make their businesses more successful.
Job Title: Surface Customer Success Manager (CSM)
Location: Reading, UK
Rate/Salary: .00 GBP Daily
Job Type: Contract
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