Description
We have an exciting opportunity for a Desktop Support Engineer to join a blue chip organization in Glasgow on a 6 month contract (with extensions)
Technical Skills
*Good general understanding of IT principles such as Networks, Hardware and Domains
*Working knowledge of leading software packages such as MS Office, Lotus Notes, and MS Outlook etc.
*Good working knowledge of Operating system such as Windows and Mac related software and applications
*Good experience in End User device hardware and software troubleshooting
*Good experience of supporting devices such as Printers and Meeting Room equipment's
*Knowledge of mobile devices, in particular iPhones
*Experience with building, configuring, replacing and troubleshooting EUC hardware components
*Awareness of Data Backup principles
*Familiarity with virtual, MDM and VPN environments
*Basic knowledge and familiarity with devices in Network and Compute environment
Soft Skills & Appearance
*Exceptional customer facing skills
*Able to communicate clearly and effectively both with Customer
*Logical and analytical approach to work
*Accurate record keeping
*Able to work unsupervised
*Good timekeeper
*Intense focus on quality work
*Productive and Efficient
*Able to operate within customer standard operating procedures
*Able to maintain professional demeanor under stress
*To be at all times appropriately dressed for the Customer environment
*Good standards of grooming and personal hygiene
*Single point of Contact for Customer and management
*Install, upgrade, support and troubleshoot Windows, Mac and any other authorized desktop software/applications
*Install, upgrade, support and troubleshoot End User Workspace Hardware such as Desktop, Laptops, Printers, Mobile Devices, Video and Conferencing Equipment and any other authorized peripheral equipment and devices
*Perform general preventative maintenance tasks on devices and software
*To follow and execute instructions provided by Subject Matter Experts
*Provide onsite hand and eye support Customer/OEM SME's towards Install, upgrade, support and troubleshooting of devices in Network and Compute environment
*To assist users with any logged IT related incident when called upon
*To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary
*To accurately record, update and document requests using the IT service desk system
*To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
*Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization
*To be a highly motivated team player with the skills and ability to manage changing priorities
*To create, maintain and publish relevant support documentation in order to assist all End Users with the quick resolution of their incidents and service requests and enable users to become more self-sufficient
*Be willing to attend training as necessary to keep up to date with the latest technology and internal system processes
*To attend training courses as identified and agreed for appropriate development
*To contribute towards reporting as per/customer requirement
*Any other tasks as assigned and within the skill set of the person
So if you are a desktop Support Engineer looking for your next exciting contract please apply today!
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