Description
An urgent 6 month contract position has arisen for 6 months starting ASAP for a Deskside Support Engineer. This position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
Main Responsibilities include:
- Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding/desktop support, printers, PDAs, BlackBerrys, iPhones, Android devices and LAN cable drops
- Hands on role where expected to provide 1st line IT support services to the business community ensuring that all requirements are met within agreed service targets
- Providing on-site cover as stated on the sit coverage requirements of each site (during working hours only)
- Being prepared to work out of hours when required and to provide out of hours on-call support cover as required
- Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities
- Taking ownership of issues through to resolution on all appropriate requests.
- Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information.
- Move equipment associated with escalated help desk incidents and service requests
- Performing asset inventory activities as needed.
- Recommends and/or performs upgrades on systems (Workstations & Printers) to ensure longevity.
Technical Skills and Experience required:
- Excellent skills in user IT - Desktops, Laptops, Printers, Handhelds, Smartphone etc.
- Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications ie Office
- Administration experience of MS Active Directory users & groups, policies and management concepts
- At least 2 - 3 years of experience in the field or in a related area required
- Collaboration experience including remote control of PCs and video conferencing knowledge
- Deliverables to include ensuring the proper levels of run and maintain support and hands-on assistance for IT infrastructure projects/upgrades (workstations)
- Strong Microsoft Office skills (Outlook, Word, and Excel)
If this position sounds of interest please apply and a member of the team will be in contact to proceed with your application.