Description
We are looking for Customer Experience Management Solution Architect Proven experiences in E2E OSS Software Application Integration with Network & Service Inventory and strong understanding of Network Equipment & Protocols.
- Responsible for clarification and review of requirements for Customer Experience Management systems with customers and third-party partners to ensure the quality of third-party output requirement documents
- Responsible for reviewing the design documentation of the third-party Customer Experience Management system to ensure the output quality of the Customer Experience Management system design documentation
- Responsible for monitoring and promoting the development of third-party Customer Experience Management system
- Manage and suggest commercially viable end-to-end Customer Experience Management solutions for RAN and Access Transport network with 3rd party partner
- Manage and suggest the design and implementation of Network Planning & Engineering, Network Optimization and the support for Network Operation in resource perspective
- Manage and suggest design/development for Customer Experience Management modules
- Manage and suggest the design and implementation of Customer Experience Management deployment solution with HA/DR required
- Manage and suggest 3rd system integration testing (SIT)/Performance test/Disaster Recovery Test/UAT solution and plan;
- Assist in the development and implementation of quality improvement efforts
- Solve problems & make decisions on a daily basis relative to architecture responsibilities
- Provide inputs for evaluation and selection of appropriate technologies to be used across the Customer Experience Management solutions to meet RAN and Access Transport OSS architecture requirements;
- Work with core team on list of potential activities & solutions
- Participate in knowledge transfer, documentation & information sharing position
- Maintain effective business/project relationships with operations and delivery teams ensuring all requirements from the Business Units are met;
Qualifications
- Have a proven track record as e2e Solution Architect Project Accountable in at least 1 complex Customer Experience Management Delivery Implementation from start to finish.
- Familiar with the EXFO Customer Experience Management system is preferred
- Self-starter with the ability to appropriately prioritize and plan complex work in a rapidly changing environment
- Ability to understand and develop business requirements and create design to meet those business requirements;
- Ability to translate architecture documents in Customer Experience Management functional specification documents;
- Results-oriented with ability to produce products that deliver organizational benefit
- Strong critical thinker with problem-solving aptitude
- Excellent communication skills with the ability to explain technical concepts
- Ability to collaborate well with technical and non-technical staff
- Expertise in analysing Business requirements, lead JAD sessions, develop design and development specifications, and Use Cases contributing to overall quality delivery.
You will use domain experiences including
- More than 8 years relevant domain experience in architecture/design role for OSS solutions primarily on Customer Experience Management (ie EXFO)
- Should have exposure in solution designing & architecting Customer Experience Management solutions for clients matching with the client requirements and proposing optimal solution to the client
- Understanding of telecom processes - Network Planning and Engineering process, Network Optimization and Network Operation and so on Process flows.
- Proven experiences in E2E OSS Software Application Integration with Network & Service Inventory and strong understanding of Network Equipment & Protocols.
- Knowledge of RAN and transmission layers especially on IP RAN and modelling those in an Inventory environment is a plus
- Support both Legacy Telecom NE and VNF, with physical and logical unit.