Description
- Good architectural/high level understanding of:
- Data Protection and Storage technologies
- Storage methods and principles, ideally Dell Data Domain knowledge
- Storage platforms, ideally Dell EMC products incl. Unity
- Storage networking, ideally Brocade Switches & fabric configuration Knowledge of business recovery processes
- Windows Infra
- Linux Infra
- Virtualisation platforms, ie VMware
- Network Technical knowledge
- Firewall configuration
- Networking configuration & protocols (eg OSPF)
- Secure environments
- Security Controls awareness
- Hands-On Windows/Linux experience
- Knowledge of data backups methods & formats, associated backup platforms, software and monitoring of backups (health checks)
- Ability to liaise with other technical/engineering stakeholders and conduct structured troubleshooting of backup/technical issues
- Experience developing and executing/managing Test Plans
- Strong consulting & reporting skills
- Comfortable engaging technical/business stakeholders
- Ability to conduct workshops and drive requirements/define methodology
- Strong documentation/presentation skills:
- MS Word, Excel, PowerPoint, Visio
- ITSM (Service Management) knowledge/awareness incl. service Quality Assurance & SLA Measurement/Management
- Experience in an IT Operational role, managing or running business critical service(s)
- Knowledge of Dell Cyber Recovery Solution (CRS) or similar products/services highly beneficial
- Can understand and relay technical solution/services to other technical/non-technical stakeholders in English also highly beneficial
Additional broader skillsets -
- Requirements definition for operationalising recovery solutions
- Ability to understand customer environments at a high level (what needs data protection, critical materials etc.)
- Knowledge of Business Continuity/Disaster Recovery, Resilience, Business Impact Analysis and Class of Services/Business priorities
- Ability to conduct Application Dependency mapping and dataset prioritisation
- Capacity management knowledge/experience
- Have knowledge of Operational Transformation, ability to identify what is required to optimise/enhance an operating model
- Commercially aware, ability to understand and be able to interpret Statement of Work (SOW)/commercial agreements
- Understand what is in/out of scope and how to manage within these parameters/exceptions
- RunBooks - Onboarding processes and operationalisation/author & maintain associated documentation
- Current state/Future state roadmap creation and/or input
Training & Certifications
- Various technical training & certifications demonstrate a level of compliance/understanding
- ITIL awareness/certifications are always advantageous
- Dell provide various training and certifications for Dell products which can be further discussed and procured if required (Dell recommended)