Description
IT Support - Halifax - £12.50ph - 2 Months
We are looking for two IT Support people for a two/three month contract in central Halifax.
Responsibilities/Skills required include:
- provide cover on Service desk to log incidents on sostenuto ticketing system
- respond to customers via face to face/email/phone to resolve incidents
- Take responsibility and ownership of incidents and ensure SLA targets are met
- diagnose and fixing of IT issues (hardware and software) in person or via remote support of Microsoft 365
- Knowledge of Chromebooks desirable
- visiting remote sites to install IT kit and provide IT support
- some network skills for diagnostic and support purposes on Cisco Switches
- Knowledge of Active Directory, DNS, DHCP, Group policy
- Imaging W10 laptops and PC's
- setting up VDI and supporting VDI on Citrix XenDesktop
- installing hardware upgrades ie RAM, SSD etc
- Collection of redundant/Legacy equipment from council buildings
- Logging all redundant/Legacy kit and arranging secure disposal
- There may be a need for some bending and lifting and crawling under desks to wire in equipment.
Candidates must be able to provide two written references from past Employers.
Please send a CV through if you would like further information.