Description
A fantastic opportunity has arisen with a highly respected Digital Transformation consultancy in their Contact Centre Technology practice.
Applicants MUST have experience of Mitel, Avaya and Cisco solutions and extensive, subject matter expertise of at least one. In addition, working knowledge of Microsoft Teams, Amazon Connect and/or TalkDesk would be a distinct advantage.
Key Skills and Experience:
- Extensive Technical & Integration Management Expertise in the contact centre industry.
- Architectural enterprise solution design & technical design (High Level & Low Level).
- Virtual Contact Centre Design, build and deployment.
- Legacy platform migration and business/operational switch-over strategies.
- An understanding of the requirements elicitation and analysis process (incl. Business & Technology Requirements).
- Capacity Planning and integration of adjunct systems.
- Scoping new technologies and technical opportunities Integration to 3rd party routing systems.
- CRM databases for intelligent queueing and CTI lookup.
- Defining connectivity requirements (network) and enhancements.
- Ensuring efficiencies through economies of scale, intelligent use of technology, contract negotiations.
- Workforce Management solutions.
- Call recording solutions including Nice, Redbox and Verint.
Immediate interview slots available!