Description
IT Helpdesk Analysts x3
Manchester
Immediate start
5-month contract initially
These roles are paying £16.77/hour (via umbrella) including holidays.
Gibbs Hybrid is looking for several IT Helpdesk Analysts to join them on a temporary contract until the end of the year.
Skills and Experience:
Previous experience of working in a Service Centre environment
Previous experience of working with and troubleshooting M365 and TEAMS
Previous experience in a customer-facing role
Previous experience of working with ServiceNow or any other incident logging system
Attention to detail
ExcellentCommunication skills
Responsibilities:
The analyst is responsible for ensuring all assigned tasks are performed both accurately and timely whilst adhering to all procedures and controls, and thus minimizing risks and potential losses to the organisation.
Other responsibilities include:
Assist users who contact the Service Desk via Web Channel, Phone and Chat
Troubleshoot the user's issues and resolve where possible
Appropriately log and document incidents using ServiceNow
Complete all related administrative duties
Adhere to all Standard Operating Procedures and Processes
Adhere to the individual schedule set by Resource Planning
Please apply for immediate response