Description
Role: Customer Support Agent
Location: Leeds, UK
Duration: 6+ Month Contract
Roles and responsibilities:
- Handle queries from business customers with the best use of customer service skills
- Understand the background of the query, do required research with the provided tools, and respond appropriately, resolving issues if any
- Escalate or communicate to other teams if it is required to solve the issue
- Connect with customers at a professional level and build rapport with them
- Undergo the required training once on boarded and during the course of the job and apply it where its required to process transactions
Experience Required:
- 0-6 months or 1+ years experience in the following.
- Handling customers over Phone + Email + Chat (preferably from UK )
- Working in a customer service centered environment