Customer Support Agent

North Yorkshire  ‐ Onsite
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Keywords

Training Support

Description

Role: Customer Support Agent

Location: Leeds, UK

Duration: 6+ Month Contract

Roles and responsibilities:

  • Handle queries from business customers with the best use of customer service skills
  • Understand the background of the query, do required research with the provided tools, and respond appropriately, resolving issues if any
  • Escalate or communicate to other teams if it is required to solve the issue
  • Connect with customers at a professional level and build rapport with them
  • Undergo the required training once on boarded and during the course of the job and apply it where its required to process transactions

Experience Required:

  • 0-6 months or 1+ years experience in the following.
  • Handling customers over Phone + Email + Chat (preferably from UK )
  • Working in a customer service centered environment
Start date
ASAP
From
Pyramid Consulting Europe Ltd
Published at
02.08.2021
Project ID:
2175011
Contract type
Freelance
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