Service Delivery Manager

Cumbria  ‐ Onsite
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Description

The focus of the role
Service Delivery Management is a critical role in the delivery of operational excellence and will be critical to the success of a new logo, as they move their current IT Services from a Single Supplier into a Multi Supplier Service Integration Environment, via a Programme of works. The ideal candidate will need to be enthusiastic, dedicated and a proven individual to join the current Capgemini Service Delivery Management team, who are Embedded within the Client Service Team. The role will see you aligned to a Client Service Delivery Manager where you will provide support, coaching and mentoring as they deliver the current IT Services, whilst also preparing them for new ways of working and undertaking Programme transition activities to move their Services.
What you'll do
Support/coach/mentor a Client Service Delivery Manager in Service Integration ways of working
Provide support and guidance in respect to the management of Service, the associated service levels and contractual compliance
Support and promote the adoption of Change as the Client organisation embraces its new ways of working and new management and leadership structure
Develop and maintain a professional and communicative relationship
What you'll bring
ITIL V3/V4 Foundation level certification or higher
Service Integration ways of working and skills/knowledge is desirable
Analytical and methodical approach to problem solving
Confident, self-motivated and able to work with a minimum of supervision
Proficient in verbal and written communication
BPSS security clearance essential - this will be initiated as part of the on-boarding process
UK Citizen

Start date
n.a
From
J & C Associates Ltd
Published at
02.08.2021
Project ID:
2175153
Contract type
Freelance
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