Business Analyst/Support Analyst

LU  ‐ Onsite
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Description

Trilogy are partnered with an industry leading recognizable client based in Luxembourg who are looking for a Business/Support Analyst to join their team on an initial freelance contract till end of year. If the assignment goes well then we will almost be guaranteed extension into 2022.

Daily tasks/responsibilities include:

Business Analysis Area:

  • Gather, analyze and specify complex functional and non-functional requirements from the Business
  • Evaluating business processes, anticipating requirements, uncovering areas for improvement and provide solutions
  • Serve as a liaison between stakeholders and users

Support Area:

  • Ensure the analysis and resolution of all incoming Applications related incidents and requests
  • Ensure all Applications related KPIs as defined by the IT department have been reached
  • Actively and independently manage the open incidents in the Applications support queue to ensure detailed updates, follow-up and resolution, which includes:
    • Take ownership of repetitive, normal, complex incidents
    • Contact and help the end-user resolve his problem
    • Involve 3rd level support for advice where needed

Ideal background:

  • Strong, hands-on knowledge of and a minimum of five years of working experience with software systems (ideally in a similar position)
  • Good Knowledge of Satellite Technology and related applications is a strong plus
  • Experience using enterprise ticketing system: JIRA, AzureDevops, ServiceNow
  • Basic knowledge of network technology
  • Experience in writing detailed requirements specifications using different modelling techniques
  • Experience/knowledge of SQL
  • Good analysis skills that enable you to grasp complex requirements
  • ITIL certification would be considered an advantage
  • Experience working with monitoring tool would be considered an advantage (Grafana, Graylog, Insight etc)

The role will be 100% remote till end of year, after this you would be required to be onsite in Luxembourg depending on travel restrictions etc. This role is only open to EU nationals so please do not apply if you only hold a UK passport.

Start date
August/September
Duration
Till end of year + extension
(extension possible)
From
Trilogy International
Published at
03.08.2021
Project ID:
2176048
Contract type
Freelance
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