Support Analyst - Warwickshire area - 22 ph Inside

Warwickshire  ‐ Onsite
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Description

*2X SUPPORT ANALYST*6 months*REMOTE BUT FULL DIVING LICENSE REQUIRED AS THIS ROLE WILL REQUIRE SITE VISITS*RATE £ 22 PER HOUR INSIDE IR35*

You will play an active role as part of our Network Comms team working in partnership with commissioning teams to design and deliver customer focused services that meet delivery capabilities.

Experience-

Experience of providing information and advice including the ability to communicate complicated or sensitive information with varied audiences in person, through technology or writing.

The ability to work within broad practice or guidelines using discretion over a broad area of activity.

The ability to work under a very high degree of pressure, including meeting unpredictable deadlines and dealing with conflicting demands.

Experience of contributing to the development of ICT policies and procedures.

The ability to use own initiative to respond independently to difficult problems and unexpected situations.

Provides day-to-day support for WFRS systems, escalating to 3rd parties where appropriate.

Overseeing 3rd party support services to ensure issues are resolved in a timely manner.

Ability to be able to troubleshoot the ICT technical issues where encountered.

The ability to learn and understand new technologies rapidly

Required to cover out of hours support rota

Ability to travel independently around Warwickshire and independently interpret and analyse varied and complex ICT incidents/requests logged or situations and to produce resolutions in an agreed timely manner.

Knowledge of Windows Desktop and Server O/S

- SmartSourcing provides services as an Employment Agency and welcomes applications from all suitably qualified people regardless of age, race, religion, disability, age, gender or sexual orientation.

Start date
ASAP
Duration
6 months
From
SmartSourcing Ltd
Published at
03.08.2021
Project ID:
2176427
Contract type
Freelance
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