Salesforce Consultant / Business Analyst

Paris  ‐ Onsite
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Description

I am currently recruiting for a Freelance Salesforce Business Analyst for a Platinum Partner based in France. They supporting a client in the implementation of SalesCloud and ServiceCloud and supporting an ongoing project the end-client is running.

This is a full-time opportunity where the role offers a 6 month extendable contract and a hybrid work schedule with 2/3 days on-site and the rest remote. (the final customer is in Bagneux, South of Paris)

Experience required:
  • Strong Salesforce experience as a Consultant OR Functional Consultant or Business Analyst
  • Experience with SalesCloud (at least a few projects, having implemented it, understanding of the business processes, able to run workshops, deal with issues, manage support tickets that get logged)
  • Experience with ServiceCloud (same as the above)
  • Field Service modules knowledge or experience from past/present projects
  • French and English - fluent


Responsibilities:
  • To act as Salesforce SME on the project for the client; handling client requests, attending meetings, working as a key member of the support team
  • Support the client with any issues they have - dealing with tickets (a ticket is where the client will submit an issue and they have to troubleshoot and resolve the problem/find a fix)
  • Ensure the support SLA is stuck to and any high level/major issues are resolved quickly to avoid any delays caused by the Salesforce system
  • Take part in and lead workshops with the customer for ongoing issues and new requirements


If this role is of interest, please do not hesitate to apply - Same day Interview slots can be booked and our client is looking to move forward very quickly with applications
Start date
08/2021
Duration
6 Months
From
Phaidon International
Published at
06.08.2021
Project ID:
2178650
Contract type
Freelance
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