Description
Job descriptionOverall Experience (in yrs.)
8 plus years
Location: Bucharest-Romania
Technical skills (Required – Must to have)
· 8+ years of experience supporting Microsoft systems (Window in IT Infrastructure function.
· Previous experience of leading a team.
· Must have knowledge of Microsoft desktop operating systems
· Must have knowledge of PC hardware architecture
· Must have knowledge of typical desktop applications, (., MS Office, virus scan, Ghost, etc.)
· Good understanding of SCCM environment and OS deployment
· A solid understanding of TCP/IP, DNS, DHCP and other network fundamentals
· Good understanding of other IT disciplines, ( Messaging, Server operations, etc.)
· Should have good understanding of Microsoft Active Directory, Patch management,DHCP and DNS
· Should have good understanding of user profile management
· Language skills needed
English, Multilingual for Romania
Areaof responsibilities :
Point of Contact for escalated IT Incidents and update Client on ETA /Resolution/Workaround.
Point of Contact for IT Teams and Vendors at client and Infosys.
Point of Contact for future Infrastructure Enhancement and requirement gathering.
Coordinate with IT teams at client environment for Incident resolution and Project Implementations
Manage IT Service Delivery at onshore Locations
Coordinate with Offshore IT Team.
Monitor KPI for Incident, Problem and Change Management and provide Client feedback to Offshore Team.
Contract length: 6 months
Job Types: Full-time, Contract
Salary: 700.00RON per day