Description
DSS Deskside SupportBreak-Fix (HW & SW)
IMAC (including device staging)
Language:
Fluent German & English
Requirements
experience supporting Microsoft systems (Windows7, 8.1,10) in IT
Infrastructure function.
Must have knowledge of PC hardware architecture
Must have knowledge of typical desktop applications, (i.e., MS Office, virus
scan, Ghost, etc.)
Must have knowledge of Installing applications, patch management
Prior experience in Remote Desktop support
A solid understanding of TCP/IP, DNS, DHCP and other network fundamentals
Should have a good understanding of Microsoft Active Directory, DHCP and DNS
Should have a good understanding of user profile management
Proven Customer Service skills Good written and oral
communication