Infra-Service Desk Analyst

Warsaw, Masovian Voivodeship  ‐ Onsite
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Description

Job description
Location:Warsaw- Poland

Experience: 2+ Years

Service Desk Analyst – with German and Italian languages.

Skills :

· Graduate with Minimum 2+ years of experience in service Desk

· Excellent communication and conversation skills in English with a Versant Score of 70

· Good Knowledge of Incident, Change and Problem Management

· Manage Service Desk activities, including:

o Owning overall responsibility for Incident and Service Request process handling on the Service Desk

o Liaise with the Service Manager

o Help with the development and issuance of Service Desk Operational Reports

o Liaise with the designated Change lead as requested

· Good Documentation skills on the technical, process, ticket status and other relevant updates suggested by the Quality Lead on the ticket.

· Use Remote Desktop to assist the end users as required.

· Good Knowledge on O365 products.

· Monitor the Incident Management queue, Assigning/Reassigning and follow up of tickets as per standard procedure

· Experience in executing the service request raised in the ticketing tool as per the SOPs provided to the team.

· Basic level troubleshooting of the issues like desktop application and access, network, printer, Active Directory, O365 and email related issues

· Monitor the Incident Management queue and update the incident management system with all the relevant information relating to an incident.

Certifications

· Candidate to be ITIL certified

Job Types: Full-time, Permanent
Salary: As per market
Start date
2021
From
N Consulting UG
Published at
14.09.2021
Contact person:
Kirubanandam Swayamprakasam
Project ID:
2204685
Contract type
Permanent
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