Description
An experienced Service Desk Analyst to provide first line support, is required for an initial 6 month contract (inside IR35).The role will be a mixture of remotely based work and on site work with 2-3 days per alternate weeks at the client site in Stratford Upon Avon, when offices reopen, anticipated to be October.
As a Service Desk Analyst you will join the IT Service Desk, providing customer support at first line level, for both desktop and business applications across the group. This will include; logging, managing and ownership of incidents and requests, regular written and verbal communication with customers, proactive monitoring of incidents and requests contributing to the development and management of the Knowledge Base and liaising with suppliers, service groups and customers to ensure that agreed service levels are met.
Essential Skills/Experience
- Experience of MS Office
- Experience in a busy telephone based customer services environment
- Commercial experience in a 1st line service desk/helpdesk/technical support role
- Experience working in an ITIL environment
- Professional and polite telephone manner
- Proven customer service experience, ideally gained in a busy environment
- Demonstrable analytical and problem-solving skills
- Knowledge of IT on a professional level