Payments Advisory Compliance Manager

Description

Interim Payments Advisory Compliance Manager

About Function - Compliance

Compliance is here to protect the integrity of the business and its role in the financial services industry. We prevent and resolve conduct issues by having an effective framework in place, through fostering partnerships and instilling confidence in our colleagues, customers, clients and regulators.
About Business Area - Payments
Payments comprises two main areas: Issuing and Acquiring. Issuing includes leading corporate cards and virtual card payments platform for SME and Corporate clients. Acquiring is the UK's second largest merchant acquirer.
Payments is a pioneer in new forms of payment, helping businesses to make and take payments. Payments operates in the UK as a portfolio of businesses including merchant acquiring, gateway, commercial payments and corporate/virtual credit cards.
We offer a broader choice of payment solutions and products to our clients and customers, and we have 50 years of experience and expertise in developing payment solutions to meet the needs of any business, from credit cards to tailored payment acceptance solutions.

Payments Compliance provides advice and oversight across the Payments business in the UK. The teams give advice on conduct risk, reputation risk, and reviews and assesses the adequacy and effectiveness of measures, processes and procedures, and report on regulatory issues of significance.

Overall Purpose of Role

Reporting to Vice President, Payments Compliance, the incumbent will fill a key role within the UK advisory team in Payments, providing compliance advisory support, operational execution and reporting functions for the UK team and businesses.
Key Accountabilities

• Act as a trusted Advisory point of contact for the business with regards to regulatory and conduct related queries
• Lead and present to Compliance senior management on Compliance assessments of new and amended products, and product reviews.
• Review incidents and risk events to provide timely Compliance/Conduct direction and advice with regards to fixes and redress/remediation
• Ensure all risks and issues identified are appropriately logged, tracked and are only closed when acceptable evidence has been supplied to justify closure
• Ensure all conduct and other regulatory risk issues are escalated promptly
• Provide timely and relevant regular and ad-hoc reports as required both internally and externally, for governance committees, for example.
• Review customer communications including but not limited to for example, collections letters, incident related communications, marketing material.
• Advise on regulatory matters such as Collections and Complaints
• Liaise with international colleagues where required

Stakeholder Management and Leadership

Key stakeholders will be the Director of Compliance for Payments and the Managing Director of Payments, European Consumer Business and Platforms Compliance. The incumbent will support interaction with key Stakeholders as required, as well as with the reporting teams. Interaction will also be required with key stakeholders across all levels of Compliance and the Payments business.

Risk and Control Objective

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Policies and Policy Standards.

Person Specification

Candidates for this role will have experience of operating within the Compliance function of a major international firm. They will ideally have experience of working within an advisory team, within a credit cards or payments context. They will respond well to pressure and be adaptable to changing circumstances in what is a fast-paced
business; they will be able to contribute fully to the team's ability to meet tight deadlines.

Essential Skills/Basic Qualifications:

• Broad technical compliance knowledge and experience of building relationships with regulatory bodies and key business partners to implement required change programmes.
• Strong communication, interpersonal and analytical skills
• PC-literate with appropriate knowledge in the following systems: PowerPoint, Excel, Word, Outlook

Desirable skills/Preferred Qualifications:

• Ideally have experience of working within an advisory team, within a credit cards or payments context
• Experience of monitoring regulatory compliance processes, practices, risks and customer outcomes in a financial services institution