Description
Network Monitoring Support Consultant (Remote Working)
(Linux, Openstack, Heat Templates, Azure AKS, Python, SIP, IP, Linux Shell, 5G, Kafka, Spark, Elastic, MariaDB)
We search for a Solution Support Consultant for Monitoring Solutions for our customer an expert in the CEM/Optimisation/QoS arena.
Technical Skills:
* Proficiency working in Linux based Operating Systems.
* Working knowledge with openstack, heat templates, and Azure AKS.
* Familiarity with SIP and IP Telephony protocols and the use of packet capture tools (eg Wireshark) to identify irregularities.
* Exceptional skills with Python and Linux Shell (BASH, CSH, SH, KSH) Scripting.
* Working knowledge with DevOps, mainly Docker, Ansible, virtualization, Kubernetes and microservices.
* Understanding of networking protocols TCP/IP, UDP, TLS, SSH, RTP, SIP, HTTP, DNS, NAT, and syslog.
* Familiarity with 5G call flows and 5GC SBI components.
* Familiarity with Kafka, Elastic, Spark, and MariaDB.
* Knowledge of WSO2 Identify server, LDAP, and single sign-on.
Daily duties:
* Oversee the technical analysis and the validation of the solution
* Prepare all the documents needed for the integration/implementation of the solution
* Provide support to the customer teams on operation and troubleshooting of the solution
* Prepare all the documents needed to integrate the solutions into the customer environment,
* Execute end-to-end integration & are responsible for the validation, the acceptance of the solution and the respect of the schedules agreed with the client,
* Carry out the investigations required for the resolution of the incidents by relying on superior support teams.
Requirements:
* 1+ years experience in a client-facing technical role.
* A demonstrated history of customer focus and empathy, including the ability to diplomatically address customer concerns and provide feedback.
* Experience troubleshooting applications including the ability to experiment with software and telecommunications systems, reproduce customer reported behaviors and communicate these to engineering, support and sales.
* Experience working collaboratively with team members in different geographic locations and time zones.
* Experience working in an Agile/Scrum environment
* Strong problem solving and analytical skills
* Candidate must have good written and oral communication skills, be a fast learner.
* Ability to lead discussions on technical issues and drive toward resolution
* Able to explain and define complex issues within a business setting
This is a remote working role from USA or LATAM region