Description
1st/2nd Line Support Engineer - Chipping Norton, Oxford - 3 Month + - Inside IR35 via umbrella
Lucid are proud to be working in collaboration on an opportunity for a Service Support Analyst to work as a member of the Operations section of the IT/IS Department within an exciting industry.
This role will include the following tasks:
- Providing 1st/2nd line technical support and assistance to all IT consumers within the Team.
- Responding to telephone, email and portal generated Service Desk Incidents and Requests.
- Prioritising workloads, recording, documenting and updating incidents within the Incident Management System.
- Proactively identifying potential support issues before users reporting them.
- Escalating and retaining ownership of any issues that need to be passed on to specialist members of the team.
- Repairing/replacing/maintaining end user computers, mobile devices, and AV solutions.
- Following and enacting the New Starter and Leaver processes.
- Maintaining Active Directory users and security groups, access control, VPN etc.
- Contributing to the technical and user knowledge bases and transferring knowledge to others.
- Providing initial support to some server related systems, such as Windows Server, Active Directory, Group Policy, DNS/DHCP.
- Providing initial support and basic administration of some platforms such as Office 365, SharePoint, Teams and Exchange.
- Working within an ITIL process environment (experience in this very desirable)
Ideally, we are looking for a confident 1st/2nd Line engineer used to supporting VIP users and around 500 general users.