Description
Helpdesk Analyst - Service Desk Analyst - Technical Systems Analyst - Support Engineer.
12 month contract based in Suffolk.
Essential Duties and Responsibilities include the following:
- Provide technical helpdesk support to system users
- Assist with master data daily functions and project works
- Keep up to date with new and changing technologies (internal and external)
- Advise and help implement new technology
- Develop and support methods and technical procedures for the site
- Provide troubleshooting solutions for computer or operating systems that affect delivery
- Work closely will all other departments for collaborating IT projects
- Train staff and stakeholders on technical issues as needed
- Provide technical support to projects and contractors as requested
- Analyse complex computer systems, identify problems, and develop and implement logical conclusions and effective solutions.
- Implement and training of programme applications appropriate to assigned duties and projects
- Support demands and service requests according to IT governance strategies, regulations and in accordance with Cyber and Information security policies.
- Out of hours works required for maintenance works or project plans
- Maintain confidentiality of information processed or prepared
- Coordinate, research and analyse reports
- Stay connected with and utilise company channels such as Teams and Yammer
Technical skills
- Installation, operating, maintenance and repair of operating systems, networks, and programmes
- Data analysis and reporting
- ERP/SQL query data process knowledge
- MS Power platform (PowerApps and BI)
- MS 365
- Windows Operating Systems and controls