Description
Operations Service Design & Transition - Initial contract to end of the year - (long term project however) - Mobile Telecoms - Berkshire
Role:
- Provide Service Design capabilities across the Legacy and Transformed Technology, Service and Business environments
- Ensure Service Design supports operations maturity aspirations and is aligned to business strategies over the next 5 years
- Underpin the SO&A CoE Service Readiness accountability and ensure that Service Transition with partners is effective
- Ensure Service designs underpin Service Management and Operational requirements
- Consolidation and standardisation of key Service Design processes and polices and ensure they are Embedded across internal and Partner organisations
- Ensure that Technology and service deliveries are delivering against our operational strategy requirements and in turn providing the right outcomes for our customers through effective;
- Service Design
- Configuration Management - central to all RAN, IT & Core Network delivery and operation
- Automation
- Process development requirements and outcomes
- Evaluation of supplier capability assessments
- Refinement of In-life operational processes to assure stability and operational effectiveness
Essential Skills:
- Experience of Service Design in IT and Network technologies eg the management of Network and BSS utilising OSS capabilities to achieve effective end to end Service Management Design.
- Experience in Service Transition
- Proven track record in defining services to run, operate and change a combination of on premise (private), hybrid and public cloud-based solutions
- An awareness and understanding of the Technology & Operations vision and strategy.
- Familiar with best practice Service Management frameworks and security controls (eg. ITIL, ISO27001)
- Relevant experience of RFQ, RFP evaluation and contract definition in Service Management.
- Proven track record in defining services to run, operate and change in a complex multi-sourced Managed Service environment Stakeholder management at 'C' level.
- The ability to Problem solve and develop tactical and strategic solutions within constrained environments.
- Experience of managing complex operational environments with multiple interdependencies across internal and external Matrix organisations
- The ability to process and distil multiple sources of information and insight to identify clear and tangible improvements to operational effectiveness
- Ability to foster relationships, communicate and self-motivate
Project People is acting as an Employment Business in relation to this vacancy.