Description
Service Now Platform Manager
Based in London a Service Now Platform Manager is required to work on a 3 month contract for a major banking client.
Day rate - £500 to £585 per day
Overview
- Complete a review of the Service Now Platform, Date Model, integrations, architecture, support model, platform performance, team performance
- Manage the delivery of the platform, improvements & enhancements
- Manage the IT Service Owner activities for the renewal of the Service Now licenses via the same or a new License Added Reseller.
- Identify improved ways of working with the License Added Reseller
- Identify improved ways to partner and optimise the relationship with Service Now
- Review the ITSM tooling and integration providing a recommendation for improvements
- Work with the Robotic team to identify cross functional use cases or dependencies
- Identify ways to optimise the use of the Service Now Professional License in the most cost effective way and/or create business cases where investment is required
Skills
- Strong and deep understanding of Service Now Platform;
- Strong and deep understanding of Service Now CSDM and best practise architecture
- Strong experience of managing a team of outsourced or insourced developers
- Experience prioritising workload in an agile manner
- Experience acting as the Application Manager
- Service Now accreditations
- Previous experience and understanding of best practise configuration of Service Now Discovery and integrations with other secondary sources eg SCCM, SolarWinds, VCenter, ControlM
- Experience of having carried out consultancy engagements to assess and improve Service Now as a Service
- Good working understanding of ITSM processes across the life cycle;
- Attention to detail and able to deliver high quality written and verbal output;
- Ability to collate and summarise information and present it to senior leadership in a way that facilitates decision-making;
- Ability to work independently and quickly get to grips with complex situations;
- Experience of working with system integrators and managed services;
- A team player with a positive and constructive attitude towards work and colleagues.
Please note that candidates can operate via an LTD company.
If you would like to be considered for this role please don't hesitate to click apply or call Daniel McShane for more information.
Outsource UK - Curating Specialist Talent
We're one of the largest independent staffing companies in the UK, focussed on Technology, Change and Engineering talent. For over 30 years we have been taking care of everything for jobseekers and clients alike. We pride ourselves on listening to your needs and working closely with you to find the right role or hire for you.
For more information, please visit our website
Outsource - taking care of everything