Description
Infrastructure Support Engineer - Inside IR35 £400-£450 - Newport
Parity Group are delighted to partner with our client, a public sector organisation, who is looking to recruit an Infrastructure Support Engineer for a minimum 6-month period. This role will be remote, with the expectation to return to the office in the upcoming months.
You will receive a daily rate of £400-£450 and the contract will see you INSIDE IR35.
You will:
- Support and provision for end user computing, covering hardware, OS, software, peripherals, telephony, access and connectivity.
- Hardware support to cover PC, Laptop, Tablet, Mobile Phone, OS (win7/win10), desktop peripherals and connectivity.
- Software support to include manual and package installations; download of new software versions, virus checking and local storage and management.
- Use and utilisation of supporting systems including Active Directory, MS Exchange, Lumension, SCCM, Airwatch, Remote Access, Skype for Business, MS Teams, MarkVision, ServiceNow, D ell/Lenovo Hardware, Bluecoat, Wi-Fi, VDI and other systems that may be introduced at any time.
- Escalation to and liaison with external suppliers for both incident management and service delivery.
- Support, including initial triage, for any other technologies used across the estate including smart meeting rooms, room booking tablets etc.
- Involvement with and allocation to project delivery in line with activity scope around end user hardware, OS, software or service change.
Essential Skills and experience:
- Microsoft Windows operating systems/technologies, RAS Administration
- Active Directory management, Application and operating system deployment using SCCM
- Mobile Device Management, Network Share Administration
- Takes ownership of problems and proactively resolves technical problems, ensuring that technical solutions continue to meet business requirements. Takes full accountability for actions taken and decisions made. Owns an issue until a new owner has been found or the problem has been mitigated and/or resolved.
- Maintains focus on the whole life of service delivery - designs, develops, delivers and operates. Ensures that a set of IT products, suppliers and vendors come together to deliver an IT service.
- Has lateral thinking capability to dissect a problem into its component parts to identify and diagnose root causes, allowing problem resolution. Able to troubleshoot and identify problems across different technology capabilities.
If this sounds like you then please do not hesitate to contact me, Lisa Brand, or simply click the apply button.
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