Description
- Service Desk Advisors (x4)
- Southampton, Hampshire (+ Remote Working)
- 3 month contracts
- c£180 per day (via Umbrella)
Skills and Experience:
- Experience of working multi discipline, medium sized skilled IT team for a Managed service provider (or within a large corporate environment)
- Skills across Active Directory, Microsoft 365, Microsoft Office and collaboration tools such as Zoom and Box, along with a working understanding of the Windows Operating Systems
- Knowledge of SCCM, deployment techniques and software application packaging
- Familiar with Mobile Device Management software and processes (via remote device)s are managed, providing a face-to-face service via our client's Tech Bar to ensure the needs of end-users are continually met
- Experience of enterprise wide security tools (including Anti-Virus software)
- Experience in Incident, Problem and Request fulfilment processes - ITIL experience (desirable)
The team offers a brilliant exposure to technology, processes and service to their end users - meaning their teams work closely together to offer solutions and problem solving skills, with the ability to engage with colleagues at all levels providing the very best in customer and client service.
The Opportunity:
My client are a managed service provider currently looking for some Service Desk Analyst to join a Helpdesk team on a contract basis onsite in Southampton. You must have an enhanced level of technical ability in products such as Microsoft 365, Anti-Virus, Mobile Device Management and SCCM that will help get the most value from recent and ongoing investment. The Service Desk role also operates a tech bar so you must be able to communicate with both technical and non-technical people in an efficient and timely manner.
Applications:
To learn more about our client and this great opportunity on offer working as a Service Desk Advisor based in the Southampton area of Hampshire (with options for remote working); please call and speak with John Noonan here at ISR Recruitment or please email me a copy of your very latest CV and I'll call you back to discuss the role in more detail.