Description
Genesys Consultant - Remote (Europe), Outside IR35
This is an excellent opportunity for a Europe-based Genesys Consultant to join a rapidly expanding MSP. One senior and one mid-level role available with the following day rates;
- Senior: £500/day Outside IR35
- Mid-Level: £400/day Outside IR35
Applicants must be based in Europe and can work remotely through a limited company.
Responsibilities:
- Engage in the early stages of sales process with key stakeholders and identify CX journey
- Monitor and manage technical client relationships
- Become client trusted advisor/contribute to customer Digital Transformation.
- Develop project deployment strategy for the consulting delivery related activities
- Articulate service strategy
- Engage and partner with customers to jointly develop architecture
- Produce customized architecture standards/complex design documents.
- Contribute to the sales effort to support the positioning of new complex solutions in ad-hoc area of expertise
- Maintain a high degree of technical knowledge of relevant our products, services and solutions sets
Skills Profile:
Very strong technical knowledge and/or experience in unified communications related services
Contact Center and CX related services:
- Expert level knowledge and hands on experience of Genesys Could
- Hands on experience with integration of voice & chat bots and CRM tools such as SAP, Sales Force, MS Dynamics.
- MS Teams enterprise voice
- Able to understand customer needs and translate them into a high level design
- Data networking: solid knowledge of LAN, WAN technologies
- Good understanding of the RPA,AI and Bot tools available in the market
- Good understanding of Anywhere 365
Other skills and experience
- Demonstrated strong technical leadership and Matrix team management
- Effective customer senior management communication.
- Ability to handle complex situations
- Expert level in the integration and implementation of at least one specific digital domain
- Advanced level in one or more digital domain(s).
- Strong technical skills around telecommunications/IT solutions and services in general
- Minimum of 10 years related work experience in customer facing organizations
- Proven track record in driving and positioning security technical strategy to customers' needs
- Fluent in English
- Financial management capabilities
- Must have consultancy and service delivery experience in the CX industry.