Description
Helpdesk Technical Engineer
£120-£150 per day
Maidenhead
83zero is working with a leading provider of global information security solutions, who is looking for a Helpdesk Technical Engineer to join them on an initial 3-month rolling contract, starting ASAP!
We are looking for an IT Technical Support Agent, who has experience with Customer or Helpdesk Support.
This role will be based in Maidenhead.
Key Skills
- Proven record of offering consistently superior levels of customer service
- The ability to make decisions on your own, and consult with team leaders as needed
- Fluent in at least 1 of the following: Windows, Mac and Linux operating systems
- Excellent problem solving skills
- A warm personality, work well with co-workers, and are kind and patient with customers.
- An enthusiasm for learning
- The ability to think calmly and rationally during a crisis
- Ideally holds a 2-year degree or equivalent work experience
Key Responsibilities
- Taking charge of internal processes and driving change
- Efficiently answering customer questions using Zendesk (our internal ticketing system)
- Finding problems and following them through to conclusion
- Facilitating customer communication, education and retention
- Managing a large number of disparate customer issues
- Helping coworkers when asked and taking the initiative to reach out to coworkers when you think you have something to contribute
- Directing and developing your own professional skill
- Provide account management, billing support, and general product information
- Staying current with changes products and processes
Ready to Apply?
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