Description
2nd Line Desktop Support Engineer - 3 months - £220.00 per day inside IR35 - Leeds
Our client is seeking an experienced Desktop Support Engineer to join their end client's team on-site in Leeds.
This is a contract opportunity for an initial 3-month period with the possibility of extension.
Please note this will be on a monthly pay cycle.
The Role:
Business As Usual
- Deskside support, resolution of Service Desk tickets
- Work on technical assigned calls through to resolution, keeping the ticket and the customer up to date.
- Provide support to resolve complex faults with specific technologies and multi-technology solutions, including internally built technologies
- Troubleshoot complex hardware and software issues
Backlog Technical
- Resolution of backlog of Service Desk tickets using ServiceNow
- Work on technical assigned calls through to resolution, keeping the ticket and the customer up to date.
- Provide support to resolve complex faults with specific technologies and multi-technology solutions, including internally built technologies
- Troubleshoot complex hardware and software issues
Standard Build
- Provision of devices using System Centre Configuration Manager (SCCM)
- Setup and configure laptops, desktops, tablets (Windows, Mac, Linux)
We are looking for an individual with a proven ability to work flexibly and efficiently whilst having a proven background in various IT systems, hardware, deployments, rollouts and configuration along with a drive and passion to succeed.
Please attach your CV for immediate consideration.