Description
Overall Experience: 10 plus yearsLocation: Onsite Bucharest
Technical skills (Required)
Bachelor’s degree. IT Service Management certification preferred.
Experience and Knowledge required
· IT Infrastructure Service Management experience and associated service models
· Experience in CMMI based process improvement models, experience delivering Lean/Six sigma projects.
· Practitioner level understanding of ITIL and working knowledge of service management platforms.
· Experience working with and influencing various levels of management, building relationships and influence across teams.
· Ability to lead, make decisions, problem solve and work within and with other teams (including partners) to deliver outcomes
· Demonstrate a resilient approach to working, asking tough questions to identify root cause.
· Ability to work in a fast-paced environment that shows flexibility, resiliency, self-awareness, and ability to support other team members.
Language skills needed: English,German/Spanish/Portuguese
Area of responsibilities
The role is expected to carry out following function/activities as part of this job.
· Conduct ongoing reviews on service health and ITIL/service management practices – across service transition, delivery, and transformation.
· Point of Contact for escalated IT Incidents and update Client on ETA /Resolution/Workaround.
· Point of Contact for IT Teams and Vendors at across geographies
· Point of Contact for future Infrastructure Enhancement and requirement gathering.
· Coordinate with IT teams at different client Sites for Incident resolution and Project Implementations
· Manage IT Service Delivery at onshore Locations
Job Type: Full-time
Contract type: 6 months
Salary: Up to 738.00RON per day