Description
IT User Service Support (m/f/d)
Reference: -en
Start: asap
Duration: 6 MM
Main tasks:
- Identifying hardware and software problems.
- Troubleshooting technical problems.
- Install and configure hardware and software.
- Talking with customers to capture problems in the best way possible.
- Clean documentation of procedures.
- Guiding customers through a series of actions to resolve a problem.
- Providing documents and training materials to customers.
- Proactive Support
- Onsite Support (Walk-In and Welcome Desk)
- Delivery & Optimization development of squad tasks and processes with the goal of reducing complexity.
- Lean Management and process improvement/automation while maintaining a high level of customer satisfaction.
Main qualifications
- Finished apprenticeship in information technology or similar or experience in technical support
- Min. first experience in technical support, desktop support or similar role
- Proficiency with Windows/Mac OS
- Experience with remote desktop applications and help desk software (e.g. Bomgar and ServiceNow)
- Fluency written and verbal communication in English and German is a MUST
- Attention to detail and good problem solving skills
- Excellent interpersonal skills
- Team player
- Able to set priorities
- Analytical way of thinking an advantage
- Reliable personality
Main advantages:
- Very international and dynamic working environment
- Well-known medical devices company
- Support throughout the whole application process
About us:
IT specialists hold all the cards: for its customers in industry and the public sector, Hays is looking for motivated employees who like looking at the bigger picture and growing with new challenges. We make sure that you benefit from our many years of experience in IT recruitment and will find you the right role to suit your skills and interests – all completely free of charge to you. Register with us and reap the benefits of job offers that are both interesting and relevant to your skills and experience.
My contact at Hays:
My contact person:
Yllka Lokaj
Referencenumber:
Make contact:
Email: