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We are recruiting for an IT Scheduler on contract to work in South Lanarkshire, Scotland.

An opportunity has arisen for a dynamic pragmatic person to work in a fast-paced environment. Your main responsibilities will be to manage the Incident and Request Queues. This will require great organisational & communication skills. You will be dealing daily with the Customer, booking appointments, rescheduling appointments and closing jobs down. Managing the onsite Engineers work distribution. Attention to detail is imperative and the capability of changing workloads at the last minute is a must. All tasks are measured on SLA therefore good time management is essential. Previous experience is required as there are certain aspects of the work that would need a technical understanding including but not limited to: configuration of Mobile phones and Android tablet devices. Updating the Asset Management database as and when required to reflect stock movement. Receipting hardware delivery's and cross referencing them against the tasks.

Role Purpose: Roles at this level works under supervision and prioritise own workload and ensure tasks are completed within agreed timescales.

Skills & Experience

Gather information through relevant business systems/tools to ensure that relevant data is recorded for reporting purposes.

Provide good customer service to ensure that requests for information are provided regularly to avoid customer escalations.

Prioritises own workload to ensure that deadlines and customer requirements are met.

Advising and providing support to customers to satisfactorily resolve queries and escalating where appropriate.

Act in accordance with the Information Security Policies and report any potential or actual Security events or other Security risks to the organisation.

Creating good working relationships with customer.

Recognition of reoccurring faults that come into que that can quickly be delt with.

Further fault-finding during call with customer when scheduling jobs.

Ensure Department meets SLA performance targets

Maintain & improve Customer satisfaction levels

Understand and adhere to policies and procedures

Demonstrates relevant Winning Together behaviours

Experience of relevant business systems eg SAP/ITSM/Service Now

Good Knowledge of Microsoft Applications

Ability to prioritise own workload

Provide good customer service and a technical mind/capability

Must be able to follow documentation regarding technical configuration (mobile and tablet devices)

Good Administrative experience, attention to detail and accuracy

Good interpersonal, literacy and numeracy skills and ability to build relationships

Start date
3-6 months +
Published at
Project ID:
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