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* Delivering frontline field support to customers.
* Manage items raised by the IT monitoring system
* Responding to queries, running diagnostic programs, isolating problems and determining and implementing solutions.
* Follow up with customers to ensure the issue has been resolved to high levels of customer satisfaction.
* Build key relationships with key technical contacts at client sites and third parties.
* Escalation of Active Directory, Hardware, Backup and Windows Server issues to the relevant parties.
* Technical support of a classroom environment, including preparing machines and installing and configuring hardware, interactive displays and printer's workstations.
* Daily administration functions: completion of reports, completion of timesheets, general office duties as required.
* Prioritising and managing assigned workload.

Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.

Start date
n.a
Duration
12 months
From
Senitor Associates
Location
Birmingham
Published at
20.10.2021
Project ID:
2232150
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