Description
- Deskside Engineer - Apple Experience Essential!
- Hammersmith
- ASAP START
- £150 - £170 per day
- Inside of Scope
My client is looking for a Deskside Engineer who has a wealth of experience with supporting Apple products, due to the end client you will need to go via an Umbrella Solution.
Key Responsibilities
- To provide high-quality, highly visible desk side and floor-walking support functions to the customer and log such activities through the call systems as work is completed.
- Working either within a team on site or as the single point of contact for site.
- Hardware installation, setup and troubleshooting of Apple and Windows 10 clients
- Software installation, setup and troubleshooting of Apple and Windows devices
- To perform diagnostic services using all available resources, including the use of other customer-based and external support parties.
- To manage hardware repair through the customer defined warranty routes.
- Open tickets and work with service desk where required including any external support parties for hardware equipment failures or software related issues.
Key Skills & Experience
- Install, Upgrade, Deploy, Test, maintain and troubleshoot Mac OS X including Office Suite and Windows OS; able to provide and restore systems configurations and/or reimage or refresh
- Ability to troubleshoot hardware, software including network and Internet connectivity issues on site or remotely, LAN, MAN and WAN
- Provide assistance and support for remote employees using Citrix and remote tools and productivity
- Strong Customer Service and communication skills required; verbal and written.
If you are available and interested please apply today!
Lorien Plc is acting as an Employment Business in relation to this vacancy.