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I am looking for an experienced Helpdesk/Support Analyst. You will provide phone and remote support for technical issues with proprietary platforms and products in an inbound call-centre type environment. Problems include (but are not limited to) server/network issues, hardware issues, own software issues on end user hardware as well as the web-based modules.

Essential Functions:

Provide first level support to the internal and external customers and partners
Work with customers to resolve issues and engage our Level 2 team when needed
General troubleshooting skills for both Workstation and Servers required
Troubleshoot and resolve basic computer issues such as OS errors, network connectivity, virus/spyware infestations, and Internet communication problems
Communicating with customers via phone or e-mail to gather information on issues, troubleshoot issues with the customer, or relay solutions of issues reported
Remotely connect into customer's PC's or Servers located at client sites to troubleshoot issues related to the company's proprietary software.
Troubleshoot the company's web-based products.
Special projects as assigned


Exceptional customer service focus required.
Good working knowledge of Microsoft operating systems and Office suite of products
Ability to learn proprietary healthcare industry software applications
Excellent time/personal management skills are necessary
Strong verbal and written communication skills
Ability to multi-task, working on one issue while taking calls on other issues, or working on multiple issues at the same time
Healthcare background advantageous
IT related Degree or relevant experience
A passion for providing great customer care

ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link:

In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process -

Start date
The ECS Group Limited
Published at
Project ID:
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