Description
The 2nd Line Engineer has responsibility for providing second line technical support to the business, working closely with the Service Desk and other technical resolving teams on a day to day basis as necessary. They will be responsible for the resolution of more complex incidents and services requests within agreed Service Level Agreement (SLA) targets and may also be involved in leading (or participating in) projects associated with enhancing service provision or introducing new or upgraded technology. They will also be responsible for problem analysis and investigation, working within an ITIL aligned delivery framework.
Essential Experience
*Experience in a 2nd Line support role
*Demonstrable pro-active skills
*Motivated, self-driven individual, capable of working on own initiative
*Excellent problem solving skills
*Track record of a positive approach to learning and development
*Ability to deliver to tight timescales and changing priorities
*Experience of working in an ITIL aligned environment
*Confident written and verbal communication skills
*Microsoft MCSA Windows 10 or Windows server certification
Desirable Experience
*Experience of working in a highly regulated environment.
*IT related degree.
*Experience of a terminal services or Citrix environment.
Technical experience that includes:
*Working knowledge of common Server Side technologies such as Windows 10, Windows Server, Active Directory, MS Azure, Remote Desktop Services, PowerShell, Group Policy, DNS, DHCP, VPN, Dynamics CRM, Exchange 2016
*Microsoft Endpoint Manager suite including MS Intune, Windows Autopilot, Desktop Analytics, Configuration Manager, Co-management, Azure AD
*Virtualization technologies including management and maintenance of Hyper-V & VMware environments - creating and maintaining templates and virtual machines
*Understanding and Development of development virtual Servers
*Office and Microsoft 365 including Office 365, MS Teams, Dynamics (CRM)
*Proven ability to create clear and comprehensive testing and technical documentation
*Advanced experience with the configuration and installation of new hardware and software such as laptops & PCs utilising Autopilot for provisioning.
*Understanding of Back-up technologies (Evault), carry out file restores
*Supporting Apple Mac Devices (Laptops, Time capsule - backups).
*Experienced in using Encryption software (Bitlocker/File Vault - Mac)
*Understanding of Apple iOS to support company devices
*Understanding of role based access control (RBAC)
*Experience with SFTP user setup & support
Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks.
LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.