Description
1st line IT Support/Service desk consultants (x4) - North West England
*URGENT New Role*
Language: Italian/English, German/English or French/English
Job Description
- Responsible for handling the initial client contact at the Specialty Service Desk via telephone, email, chat or portal.
- Multi-Lingual effective and fluent communication in Italian and English (native/fluent Italian, fluency in another language like French or German would be desirable)
- Perform troubleshooting to resolve or escalate to the appropriate Tier 2 teams.
- Research and resolve more complex Field Sales and Scientific application and business process issues.
- Analyse and identify trends in issue reporting and devising preventive solutions.
- Log and manage incidents and requests.
- Use trending data to generate and/or update knowledge database.
- Collaborate with business in application testing, upgrades and deployment.
- Multi-Lingual effective communication in Italian and English towards every potential client base and audience. Fluency in another European language like French or German would be desirable but not essential.
- Ad-hoc translations
- Demonstrated technical competence in areas of responsibilities with applied knowledge of a range of current technologies:
Skills:
- PC desktop and laptop hardware configurations
- Windows Operating systems (Win7)
- Microsoft Products
- iOS
- Remote connectivity (VPN)
Experience:
- Demonstrated ability to troubleshoot and analyse computing issues.
- General understanding of Service Desk Operations; including tools, processes and methodologies.
- Ability to explain technical information to clients, management and peers with effective verbal and written communication.
- Experience in Customer Service environment.
Desirables:
- Prior related work experience in a technical support environment, and/or a Service Desk environment.
- Experience supporting Life Sciences is a plus
Please send your CV to Ahmed or Naheed or call to discuss further. Excellent long term freelance assignment, or a Permanent Career with Salary & Benefits.
We are an equal opportunities employment agency and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
We champion difference in the world of technology recruitment and work with clients who actively wish to diversify their talent force - ALL applicants welcome to apply