Description
2nd Line Support Engineer - central London
3 months initial | central London (Farringdon) | £100-£130pd umbrella | Inside IR35
An exciting opportunity has arisen for a talented 2nd Line Support Engineer to join a global leader in market research.
The Support team provides service desk support to all staff working on-premise or remotely, and client users experiencing issues with their use of the company's digital services.
The 2nd Line Support Engineer role is suited for those working at a 2nd line support level, able to handle independent projects and escalations from 1st Line, as well as showing the versatility to work at 1st line-level when work demands.
Role & Responsibilities:
- Provisioning of desktop hardware and other devices for end-users.
- Providing technical support for company devices and network connectivity.
- Installing and configuring software systems.
- Managing access to systems including the Microsoft 365 portfolio
- Responding to alerts raised by endpoint protection systems
- Ensuring colleagues can work anywhere and have a consistent experience
- VIP support and services for the Leadership team
- Managing access to information and controlling access to that information
- Ensuring work is carried out in line with security best practices
- Managing and maintaining meeting room equipment
- Maintaining Teams telephony
Skills & Experience:
- Excellent communication skills - both verbal and written
- Great customer service skills - being able to support a range of different users
- Excellent organisational skills
- Demonstrated experience supporting Microsoft Office 365
- Understanding of digital product architecture
- Experience working in Microsoft Azure environments
- Experience working with Powershell Scripts (essential)
- Experience with End Point protection systems
- Experience troubleshooting web application and network connectivity issues
- Capability to provide training on support-related issues.
- Knowledge of MS Office/Outlook.
- Experience of troubleshooting Windows 7 and 10
- ITIL Foundation certification
This is an urgent requirement and my client is looking to move quickly for the right 2nd Line Support Engineer.
Please direct any questions to Ashleigh Roberts at Berkeley Square IT ( (see below) ) or apply now for immediate consideration.