Description
Customer Care Representative in Reading for a globally recognised Telecoms company. Working on a 12 hour shift basis, 4 days on a 7am-7pm 4 days off 4 nights on a 7pm-7am 4 days off. Must be located within commutable distance. Manage and arrange 3rd party engineers access and compliance at customer's sites. UK Driving License, Responding to calls and emails from customers and internal engineers. Professional telephone manner. Competent Windows/Microsoft Office knowledge.
Role:
- Responding to calls and emails from end customers and internal engineers.
- Log/manage all tickets on the trouble ticketing system for engineers to pick-up and start the fault resolution.
- Ensure tickets are responded to within the set SLAs agreed between our client and the end customers.
- Arrange delivery of spare parts to end customers to ensure SLAs are adhered to.
- Manage and arrange 3rd party engineers at customer's sites including access and compliance.
- Adhoc CCTV monitoring of customers equipment including logging, escalating and documenting incidents.
Key Skills:
- Professional telephone manner.
- Competent Windows/Microsoft Office product knowledge.
- Full UK clean Driving License
- Have a will do attitude being able to think on their feet
All applicants must have a Valid UK Driving Licence or simmilar.