Description
ITSM SNOW Configuration Consultant - Remote based
This position is for a professional individual contributor in Information Technology, who has a keen understanding of asset & configuration management processes. A good knowledge of Service Now ITSM Tool & Discovery is essential.
This individual will be assisting the team in the transition to a new ITSM tool and providing ongoing support to maintain the current Configuration Management Database (CMDB) and Run the business activities.
Duties include:
- Partnering with IT operational teams throughout the life cycle of a configuration item; ensures CIs are created at commissioning, inactivated upon decommission, day to day change activities are reflected in the configuration database and relationships are established between the components.
- Performing compliance checks to ensure IT team's compliance with defined processes procedures.
- Facilitates meetings, communicates status and follow up on outstanding CI issues to ensure timely resolution within established SLAs.
- Assisting with the new ITSM tool deployment
- Work with business development teams to understand technology service/application information to document support, ownership and relationship information in the CMDB.
Please send your CV to Navaid Faiz or Ahmed, and call to discuss further.
We are an equal opportunities employment agency and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
We champion difference in the world of technology recruitment and work with clients who actively wish to diversify their talent force - ALL applicants welcome to apply.