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1st/2nd Line Support Engineer - 6 Month Contract - Barnstaple

A brilliant client of mine based in Barnstaple is looking for a well rounded 1st/2nd Line Support Engineer to start with them on minimum 6 month contract to assist with the workload and increase of clients they are taking on.

Ideally you will be able to work onsite however a hybrid arrangement can be agreed for the right candidate.


  • Excellent customer service skills.
  • Provision of onsite and remote support to end users.
  • Provision of 2nd line support for resolution of incidents and service requests in accordance with SLA guidelines.
  • Escalation of incidents to 3rd line where necessary.
  • Hardware and software fault diagnosis skills and troubleshooting.
  • Excellent knowledge of Windows 8/10 environment and associated technologies.
  • Excellent knowledge of Microsoft Office 365 Exchange.
  • Knowledge and experience of working with Active Directory.
  • Create and maintain technical documentation where appropriate and ensure that assets are correctly recorded.
  • Excellent written and verbal communication skills

If this role is of interest, please apply with an up to date CV and I will be in touch to discuss further.

Many Thanks

Start date
Roc Search Limited
Published at
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