2nd Line Support Technician

Aberdeenshire  ‐ Onsite
This project has been archived and is not accepting more applications.
Browse open projects on our job board.

Description

2nd Line Support Technician

  • Lorien Global have partnered up with a Global IT service provider.
  • We are actively recruiting multiple 2nd line support technicians to join our client's team on a contract starting in late march and finishing in MAY, with possible extension.

Role Purpose:

  • Our client is looking to grow our team with committed people to support a key customer in Scotland.
  • This key role will be based at your nearest site, in Scotland.

Duties include:

  • Delivery of equipment
  • Equipment set up and testing
  • Support User Training
  • Process Smartcard Allocations
  • Support changes to layout
  • Support tests
  • Decommissioning
  • Start/Stop Election execution
  • End of Contest process execution
  • Report execution
  • Data Extraction execution
  • National Collation of Results extraction
  • BC/DR responsibility
  • Solution Management and monitoring

Key experience required:

  • Previous experience in a customer facing 2nd Level Support role
  • Background in end user support and customer service environments
  • Decommissioning experience
  • delivery of equipment
  • Excellent Communication skills both written and verbal
  • Excellent time management skills
  • Willingness to learn and develop IT knowledge
  • Ability to analyse issues and identify the best solutions within SLA.

If this role is of interest, please click apply, now!

Lorien Plc is acting as an Employment Business in relation to this vacancy.

Start date
ASAP
Duration
6 months
From
Lorien
Published at
19.01.2022
Project ID:
2294062
Contract type
Freelance
To apply to this project you must log in.
Register